Refund Policy

We want you to be satisfied with MessageOpen. This Refund Policy explains when and how you can request a refund.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new Pro subscriptions. If you're not satisfied with MessageOpen Pro for any reason, you can request a full refund within 7 days of your initial purchase.

Eligible Refunds

You are eligible for a refund if:

• You request a refund within 7 days of your initial Pro subscription purchase
• This is your first purchase of a Pro subscription

Non-Refundable Situations

Refunds are generally not available for:

• Requests made after 7 days from purchase
• Subscription renewals (monthly or yearly)
• Accounts terminated due to Terms of Service violations
• Partial month/year usage after the 7-day period
• Previous refunds already granted on your account

How to Request a Refund

To request a refund:

1. Send an email to hello@messageopen.com
2. Include the email address associated with your account
3. Mention "Refund Request" in the subject line

After Your Refund

Once your refund is processed:

• Your Pro subscription will be cancelled immediately
• Your account will revert to the Free plan
• You will retain access to Free plan features
• Pro-only data may be deleted according to Free plan limits

Cancellation vs. Refund

Please note the difference:

• Cancellation: Stops future billing. You keep Pro access until the end of your current billing period.
• Refund: Returns your payment. Pro access ends immediately.

You can cancel your subscription at any time from the Billing page without requesting a refund.

Exceptions

In exceptional circumstances (such as extended service outages or billing errors), we may offer refunds outside the standard policy at our discretion. Please contact us to discuss your situation.

Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: hello@messageopen.com